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Shipping policy

  • Please contact us if you have questions or are unsure of items before ordering program materials. We are happy to help you with your order and answer questions. There are no returns.

    • We accept payment in US dollars only. You can pay by credit card, check (US only), money order, or wire transfer.
    • For international orders: Please keep in mind that you will likely be expected to pay some amount of VAT/customs/taxes on the materials when they are delivered. This is not an additional charge from us. It is a government charge for importing goods into the country, and unfortunately we have no control over this. We will do our best to help you solve any issues that may arise, so please don’t hesitate to contact us. Please see tips for international orders below.
    • If you are ordering from the UK after June 16, 2021, an estimated VAT/import fees charge will be added to your shipment to help the package(s) clear customs more quickly. The estimated VAT will be 20% of the order value plus shipping fees.
    • Please call or e-mail for a shipping quote if your order exceeds $5,000 OR if you are ordering bulk books.
    • If any of your items are on backorder, we will notify you. Feel free to check in on the status of your order at any time.
    • Due to global supply issues, our Dina, Wally and Molly puppets are on backorder.  Wally and Molly puppets are custom made by hand. Wally & Molly © Incredible Years, Inc., by Axtell Expressions, Inc. are available within approximately 5 months of order. Wally & Molly puppets © Rigadoon are approximately 4 months backorder.  Other kinds of child puppets can be ordered directly from the manufacturer: The Puppet Store – www.thepuppetstore.com; Living Puppets – www.living-puppets-usa.com.
    • Typically we are able to get orders sent out within 5-7 business days.  For domestic orders, shipping time is typically one week or less. For International orders, shipping time is typically one-two weeks. Contact us if you would like tracking information for your order.

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